DELIVERY & COLLECTION
Our favourite part of any order is the moment it lands in your hands. There are more ways to make that happen than you might expect, so here’s how delivery and collection work, whether you’re one office in one city or fifty branches across the country.
Nationwide delivery, to your doorstep
We deliver across all of South Africa, Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, George, the Garden Route and everywhere in between, plus select destinations across Africa and limited international shipping to certain countries. With warehouses strategically located in major city centres, your order ships from close to where it’s going.
Being based on the Garden Route has never limited who we serve: briefs, artwork proofs and approvals all happen by email and phone, and our national courier network reaches every major centre and most smaller towns. Distance is a non-issue, judge your supplier on the all-in quote and the quality, not the postcode.
Free delivery in Johannesburg
Orders above a certain value qualify for free delivery in the Johannesburg area. Â Outside Johannesburg, delivery fees are calculated upfront and shown transparently on your quote, no surprises on the invoice.
Delivering to multiple branches
Rolling out uniforms or gifts to branches nationwide?
We split your order and courier directly to each location, packed per branch, so nothing needs to be sorted and re-shipped by your head office. It’s one of the most valuable things we do for franchise and multi-site clients.
Prefer to collect?
You’re welcome to collect your order, or send your own courier, from any of our five branches: Johannesburg, Cape Town, Port Elizabeth, Bloemfontein or Durban. For your own courier, just let us know in advance and we’ll have everything packed, ready and waiting with the collection details.
(These same five locations double as our showrooms, where you can view products in person before ordering.)
Tracking your order
From the moment your deposit is received, your dedicated Sales Executive keeps you updated through production and dispatch. When your order leaves our warehouse, we notify you with the status and estimated delivery time, and follow up after delivery to make sure everything arrived perfectly.
If something's wrong
Contact your Sales Executive immediately and we’ll work to put it right. For non-branded, non-custom items, returns or exchanges may be possible depending on the order’s status and condition, raise it within 7 days of delivery. Branded and custom gift set orders can’t be returned or refunded, which is exactly why the artwork approval step exists: nothing is produced until you’ve signed it off.
| Option | Details |
|---|---|
| Nationwide delivery | All of South Africa + select African destinations |
| International | Limited shipping to certain countries |
| Free delivery | Johannesburg area, orders above qualifying value |
| Multi-branch splitting | Packed and couriered per location |
| Collection / own courier | JHB, CPT, PE, Bloemfontein, Durban |
| Returns (non-branded only) | Within 7 days of delivery |
Ready to order?
Tell us your delivery location (or locations) in your quote request and we’ll include exact delivery costs and timing upfront.